Terms of Service

1. Who we are

Luma Thrive Group LLC is a limited liability company organised under the laws of the State of New Mexico, United States, with a registered address at 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, USA. Contact details are published in the footer of the Site.

2. Nature of the service

Luma provides personalized online nutrition and training coaching for adult women: individualized guidance, structured training and nutrition support, regular check-ins, accountability, and group sessions reserved for active clients.

Luma is not a healthcare provider. The service is wellness coaching and education. It does not include medical advice, diagnosis, treatment, medical nutrition therapy, physiotherapy, psychological therapy, or any regulated healthcare activity. See the Health & Wellness Disclaimer.

3. Eligibility

You must be at least 18 years old and legally able to enter a contract. By applying you confirm that the information you provide is accurate and that you are applying on your own behalf.

4. Applications and formation of a contract

The Site is informational. Submitting an application is an expression of interest and does not create a coaching contract, reserve a place, or oblige Luma to provide services.

A coaching contract is formed only when Luma confirms acceptance in writing and you accept the specific coaching terms — scope, duration, cadence of check-ins, price, and payment schedule — presented to you before you commit. Luma may decline any application at its discretion, including where coaching is not considered an appropriate fit.

5. Fees, payment, and taxes

• Coaching is a service quoted individually. There is no public price list: the fee, billing frequency, and term of your coaching are set out in the coaching terms sent to you after your application is accepted, and apply only once you accept them in writing.
• Fees are payable in advance for each billing period unless agreed otherwise in writing.
• Payments are handled by a third-party payment processor. Luma does not receive or store full card details.
• Prices are exclusive of any applicable taxes, which are added where legally required.
• Failure to pay a due amount may lead to suspension of coaching after written notice and a reasonable opportunity to cure.

6. Cancellation and refunds

• You may cancel a recurring coaching arrangement at any time with written notice before the next billing date; cancellation takes effect at the end of the period already paid for, and no further charges are made.
• Where a consumer statutory withdrawal right applies (for example the 14-day right of withdrawal for consumers in the EU/UK), it is honoured. Where you ask for coaching to start during that period, you may be charged for the value of the services already delivered before you withdraw.
• Fees for coaching periods already delivered are not refundable, because the service is personal and delivered continuously.
• If Luma cancels or cannot deliver coaching for reasons attributable to Luma, the unused portion of any prepaid fee is refunded.
• Refund requests are answered within 14 days of receipt.

7. Rescheduling and client responsibilities

Coaching depends on your participation. You agree to provide accurate information, to follow guidance within your own physical limits, to raise anything that changes your circumstances, and to attend agreed check-ins or reschedule them with reasonable notice. Missed sessions that are not rescheduled with reasonable notice may be treated as delivered.

8. Health, safety, and medical clearance

You confirm that you are medically able to follow nutrition and training guidance and that you will obtain clearance from your own qualified healthcare professional where appropriate — including during pregnancy or postpartum, with any existing or suspected medical condition, while taking medication, when recovering from injury or surgery, or with any history of disordered eating. You agree to stop and seek medical attention if you experience pain, dizziness, or any concerning symptom.

9. No guaranteed results

Individual outcomes depend on factors outside our control, including consistency, starting point, genetics, sleep, stress, and personal circumstances. Luma makes no promise of specific physical results, timelines, weight change, or transformation, and no statement on the Site should be read as such a promise.

10. Intellectual property

The Luma Thrive Group name, logo, brand assets, text, photography, design, and any coaching materials provided to you are owned by Luma Thrive Group LLC or its licensors. Clients receive a personal, non-transferable, non-sublicensable licence to use coaching materials for their own use during the coaching relationship. Copying, redistributing, reselling, or publishing those materials is not permitted without written consent.

11. Confidentiality

Information you share in coaching is treated as confidential and used only to deliver the service, except where disclosure is required by law or is necessary to protect someone's safety.

12. Acceptable use

You agree not to misuse the Site: no unauthorised access attempts, no scraping beyond ordinary indexing, no submission of false information, no use of the application form for unsolicited commercial messages, and no interference with the availability or security of the service.

13. Third-party links and platforms

The Site may link to third-party platforms, including social media and scheduling or payment tools. Their content and privacy practices are their own and outside our control.

14. Availability

We aim to keep the Site available but do not warrant uninterrupted or error-free access. Maintenance, updates, or events beyond our control may cause interruptions.

15. Disclaimer of warranties

To the maximum extent permitted by law, the Site and its content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded, including consumer rights.

16. Limitation of liability

To the maximum extent permitted by law, Luma is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from use of the Site or the services. Luma's aggregate liability arising out of or relating to the services is limited to the amount you paid to Luma in the twelve months preceding the event giving rise to the claim. Nothing in this section limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

17. Indemnity

You agree to indemnify Luma against third-party claims arising from your breach of these Terms or your unlawful use of the Site, except to the extent caused by Luma.

18. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural events, illness, utility or network failure, or government action.

19. Dispute resolution and governing law

These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute in good faith by direct negotiation within 30 days. Failing that, the courts of the State of New Mexico have jurisdiction. If you are a consumer resident in the EEA or the UK, this choice of law and forum does not deprive you of the protection of the mandatory rules or the courts of your country of residence.

20. Changes to these Terms

We may update these Terms. The current version is always published on this page with its effective date. Changes do not apply retroactively to coaching already contracted; material changes affecting active clients are notified by email.

21. Severability and entire agreement

If any provision is held unenforceable, the remainder stays in force. These Terms, together with the Privacy Policy, the Cookie Policy, the Health & Wellness Disclaimer, and any signed coaching terms, form the entire agreement between you and Luma regarding the Site and the services.